Returns & Exchanges

Exchange Policy

• Products may be exchanged within 14 days of receipt.
• Items must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order confirmation or receipt) is required.
• Exchange requests can be submitted via email to hello@binuns.co.za, by WhatsApp at 072 326 5076, or by visiting our store.
• Exchanges are subject to stock availability. If the desired product is unavailable, a store credit voucher will be issued.

Items Not Eligible for Exchange

• Products that have been used, installed, or altered.
• Personalised or custom-made items.
• Gift vouchers.
• Items purchased on sale or during promotional events (unless defective).

Defective Products

If you receive a defective product, please contact us within 7 days of delivery. We will arrange a replacement or repair in accordance with the Consumer Protection Act (CPA). All manufacturer warranties are honoured — we will facilitate the warranty claim process on your behalf where applicable.

Refund Policy

We do not offer cash refunds. All returns and exchanges are processed as store credit vouchers, which can be used on any future purchase at Binuns. Vouchers are issued within 3–5 business days of receiving the returned item.

How to Return

1. Email hello@binuns.co.za or WhatsApp 072 326 5076 with your order number and reason for return.
2. Our team will provide a return authorisation and instructions.
3. Pack the item securely in its original packaging.
4. Drop off at our store (Menlyn Retail Park) or arrange collection (return shipping at customer's expense unless defective).